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At Stella Beauty, customer satisfaction is important to us. This Refund and Returns Policy outlines the conditions under which products may be returned, exchanged, or refunded when purchased from https://stellabeauty.store.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

Due to the nature of beauty, cosmetic, and personal care products, returns are accepted only under the following conditions:

  • The product is unused, unopened, and in its original packaging
  • The return request is made within 14 days of receiving the order
  • The product is not listed as non-returnable (see Section 2)

To be eligible for a return, proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Opened or used cosmetic and skincare products
  • Products with broken seals or damaged packaging
  • Gift cards or promotional items
  • Sale or clearance items (unless defective)

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping
  • Defective
  • Incorrect or different from what you ordered

Please contact us within 48 hours of delivery at support@stellabeauty.store, including clear photos of the item and packaging.
We will review the issue and, where applicable, offer a replacement or refund.

4. Return Process

To initiate a return, please follow these steps:

  1. Email us at support@stellabeauty.store with your order number and reason for return
  2. Wait for return approval and instructions from our support team
  3. Securely package the item and send it to the return address provided

Items returned without prior approval may not be accepted.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method
  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider
  • Original shipping fees are non-refundable, unless the return is due to our error

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at support@stellabeauty.store.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

8. Right to Cancel (EU & UK Customers)

If you are located in the UK or EU, you have the right to cancel your order within 14 days of receipt, in accordance with consumer protection regulations.
However, this right does not apply to sealed cosmetic products once they have been opened.

9. Late or Missing Refunds

If you have not received a refund after the stated processing time:

10. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on this page.

11. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Stella Beauty Ltd.
London, United Kingdom
📧 Email: support@stellabeauty.store